North Cotswold Beer Festival 2008
General
and Bar Staff Briefing
UPON ARRIVAL
Please try to arrive well before the start of each session,
and sign in at the CAMRA stand where you will collect your helpers badge beer
card and tee shirt. It is a legal requirement to sign in at least once before
serving any alcohol.
The Bar Manager will allocate and direct your duties and
breaks. He will support you with any problems that you encounter. Please acquaint
yourself with the Beers in your section so that you can advise the customers.
If you are not on duties other than Bar Duty please report
to the CAMRA stand for your beer card allowance.
On allocation of your helpers badge and tee shirt you can
collect your free glass from the door staff, please retain this for later
sessions.
SERVING DRINKS
The Bar Manager and his Cellar Man will prepare all casks
for serving before the start of each session, and hard spile
them at the end of the session. They will also tell you which casks are in use,
and if any beers are being held back. Seek assistance from the Bar Manager if
there are any flow or quality issues. Do not tip barrels under any circumstance
unless directed by the Bar Manager. Glasses have pint and half pint measures
marked. Fill to at least the line and do not give small measures. Voucher cards
sponsored by the
Only serve beer/cider/perry in
official 2008 Beer Festival Horse & Groom Glasses. Own glasses are not
permitted.
On Friday and Saturday only serve customers who have correct
wrist bands displayed, namely:- Yellow for Friday and
Green for Saturday. Sunday no wrist bands issued.
If anyone appears to be getting incapably drunk, or is
otherwise looking troublesome, please discreetly bring this to the attention of
the Bar Manager since it is illegal to
sell alcohol to anyone who appears drunk.
UNDER AGE DRINKING
We must be vigilant about this since we could lose our
license for current and future years if proven to have served alcohol to
persons less than 18 years of age. The door staff will check anyone who looks
under age at the door.
TAKE AWAY CONTAINERS
Unless directed by your Bar Manager these must not be used
for sales before the end of the Sunday lunch time session. This applies equally
to helpers.
AT THE END OF THE
SESSION
‘Last orders’ (15 mins before end
of session) and ‘time’ will be called by the Bar Manager and signalled by
flashing the lights momentarily. When ‘time’ is called complete any order you
have started and then stop serving. Stand
back from the bar, but remain in situ until the marquee has emptied. Do not
serve yourself or other helpers after time.
EMERGENCIES
A qualified first-aider is
available near the Main Marquee entrance to deal with medical emergencies.
Please ensure the Duty Manager (Martyn Herbert) is
informed or advise the CAMRA stand to action this.
Plans are in place for two foreseeable types of emergency,
fire and loss of electrical power (lights). Bar staff should follow the
procedures described below; the Bar Manager and other staff will be notified
separately of the action they should take.
The fire alarm is a gas operated horn that will be kept by
the front door of each Marquee. If you become aware of a fire shout “FIRE”
until the door staff responds by sounding the alarm. The priority is to
evacuate the Marquee and Bar staff should help usher customers out of the
Marquee but should not unnecessarily delay their own exit.
In the event of a power outage after dark, a partial
evacuation of the respective Marquee affected will take place. Complete any
order you have started, then stop serving, but remain behind the bar. When the
number of customers
has been sufficiently reduced, you will
be given the go-ahead to start serving again.
HEALTH & HYGIENE
In order to comply with Food Safety legislation, you will be
asked when reporting for duty to sign a declaration that you have read and
understood the following requirements.
“You must wear clean clothes since stains can harbour germs.
Hands and nails must be clean and washed thoroughly after: - Going to the
toilet, smoking or taking snuff, handling rubbish, or handling cloths used for
cleaning bar tops. Any cuts, grazes or wounds on hands or arms must be covered
with blue waterproof plasters available from the CAMRA stand.
When behind the bar, you must not:
Smoke, pick your nose, lick your fingers, sneeze or cough into glasses or beer,
or put your fingers in glasses to be filled.”